Politique d'expédition
PACKAGING:
All orders are well-packed & protected in a very nice, shimmering starry navy box, with black velvet foam, that they are ready to be gifted! Orders with multiple items will be pack together in the same jewelry box, unless we received your instruction in your order to pack them separately. :)
FULFILLMENT TIME:
Due to all items are handmade and some even take longer time based on special customization, fulfilling an order might take a week or two, special customization will take one more week to be done. We are working our best to approve every item from our high quality standard, and to get materials from the top-notch. We really appreciate your patience with us on your order and we are sure you will love the products when you received your order!
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SHIPMENTS:
TRACKING # WILL BE PROVIDED ON ALL ORDERS, a notification containing the tracking # will be sending to your phone (if you provided phone # on your order), or to your email.
We provide several shipping methods for buyers based on the urgency of their orders:
FOR DOMESTIC BUYERS IN THE U.S.:
- USPS First Class Package (usually 7 - 10 business days, delivery time might vary based on the USPS schedules)
- UPS® Ground (usually 2 - 5 business days, delivery time might vary based on the UPS schedules)
FOR INTERNATIONAL BUYERS OUTSIDE THE U.S.:
- AsendiaUS (3 - 4 weeks depends on the custom and work pace of the post office. Please expect delays during holiday seasons, custom clearance, and the working pace from local postal office of your area)
- Express Shipping Service (UPS, DHL, FedEx, or TNT (depending on the country you locate), the delivery time will take 10 - 15 days approximately.
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HOW DO I TRACK MY TRACKING NUMBER?
- FOR DOMESTIC BUYERS WHO CHOSE USPS OR UPS:
- FOR INTERNATIONAL BUYERS WHO CHOSE AsendiaUS (FLAT SHIPPING):
- FOR INTERNATIONAL BUYERS WHO CHOSE EXPRESS SHIPPING METHOD:
- A tracking # from UPS, DHL, FEDEX, OR TNT will be sent to the email you provided on your order.
Q & A:
WHY MY PACKAGE SHOWED DELIVERED IN SMITH TOWN, NY, WHILE I AM LOCATING OUTSIDE THE U.S.?
The location in SMITHTOWN, NY 11787 is actually the location of an international mail company named Asendia, who handles packages from the United States to other countries. The tracking shows delivered in this company, and they will start distributing the packages to the different countries respectively. This is a new mailing system and a more organize way for our couriers to handle international mails. In order to keep track of your package, please use the link below:
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FREE SHIPPING for orders $50USD or more!
- Enjoy the free shipping deals when your order amount is $50 in USD or more! Your order will be shipped via the flat shipment of our Asendia shipping company and saved $5 - $13 dollars or more on the shipping cost!
- For orders that are over $80 in USD, we will automatically upgrade your shipment to UPS, DHL, FedEx, or TNT (depending on the country you locate), so you could receive your orders faster and in a more efficient way!
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Delivery time is slower than usual at this moment due to COVID-19 to ship to other countries, we appreciate your patience while you wait a little longer for your package. Please reach out to our team anytime for any questions regarding to your order or delivery. We are working diligently to overcome all the challenges so that you could receive the package successfully!
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You are always welcome to reach out to us for any orders or shipment issues. May you stay safe and have a wonderful shopping time!