Fulfillment & Shipment

PACKAGING:

All orders are well-packed & protected in a very nice, shimmering starry navy box, with black velvet foam, that they are ready to be gifted! Orders with multiple items will be pack together in the same jewelry box, unless we received your instruction in your order to pack them separately. :)

FULFILLMENT TIME:

Due to all items are handmade and some even take longer time based on special customization, fulfilling an order will take 7 - 15 days, special customization will take 1 more week before ship out.  We are working our best to approve every item from our high quality standard, and to get materials from the top-notch.  We really appreciate your patience with us on your order and we are sure you will love the products when you received your order!

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SHIPMENTS:

TRACKING # WILL BE PROVIDED ON ALL ORDERS, a notification containing the tracking # will be sending to your phone (if you provided phone # on your order), or to your email. (Please check your SPAM FOLDER if you didn't receive our order notification and shipment email from your primary inbox folder)

We provide several shipping methods for buyers based on the urgency of their orders:

FOR DOMESTIC BUYERS IN THE U.S.:

• USPS First Class Package (usually 7 - 10 business days, delivery time might vary based on the USPS schedules)

FOR INTERNATIONAL BUYERS OUTSIDE THE U.S.:

• AsendiaUS (10 - 20 business days depending on the custom and work pace of the post office.  Please expect delays during holiday seasons, custom clearance, and the working pace from local postal office of your area)

• https://tracking.asendia.com/

Q & A:

WHY MY PACKAGE SHOWED DELIVERED IN SMITH TOWN, NY, WHILE I AM LOCATING OUTSIDE THE U.S.?

The location in SMITHTOWN, NY 11787 is actually the location of an international mail company named Asendia, who handles packages from the United States to other countries. The tracking shows delivered in this company, and they will start distributing the packages to the different countries respectively. This is a new mailing system and a more organize way for our couriers to handle international mails. In order to keep track of your package, please use the link below:

tracking.asendia.com/

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FREE SHIPPING for orders over $50USD!

Enjoy the free shipping deals when your order amount is $50 in USD or more!  Your order will be shipped via the flat shipment of our AsendiaUSA shipping company and saved $5 - $13 dollars or more on the shipping cost!

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You are always welcome to reach out to us for any orders or shipment issues. May you have a wonderful shopping experience with us!